Soko Glam Reviews

I have shopped on this site several times, and I have concluded that this is a 1 star business.
Positives:
(1) Products have been mostly fresh.
(2) Only $35 minimum for free shipping, which is generous. But the speeds are so slow that I often get airmail (not EMS) from Japan faster.
(3) Support representatives get back to you quickly, and a majority of their communication is actually responsive to the question posed.
Negatives:
(1) Only positive reviews are published. Negative reviews are not only not published, but they do not even bother to contact you and let you know that the review was not published due to whatever reason in their TOS. While not all businesses notify you of rejected reviews, Soko Glam sends multiple marketing spam messages per day, so it's not like they don't know how to over-email you. Why not alert the reviewer that the negative review was rejected? (It's obviously intentional.) Had you notified me that my negative review would not be published for X reason, it would have given me a chance to re-submit a NEW negative review. By not doing so, your star rating is inaccurate, and at the very least, it's a DISHONEST presentation of your product.
(2) "Exclusive" or "limited time" sale prices advertised in email have led to a broken or non-sale page. For example, I once received a fancy email stating some specific sheet mask set was on sale. Literally within seconds of receiving that email, I clicked on the sale picture link, and it just took me to the product page where the item was still listed at regular price. Huh? No sale? I asked the chat representative why the discrepancy, and she gave me a virtual eye-roll, telling me that the holiday season sale had ended. She made me sound like I was some idiot who had arrived late for Christmas. Excuse me? It was your email?? Surely, you should know your own offers better than I do? Very disorganized.
(3) I get automatically signed up for non-stop spamming of irrelevant marketing messages any time I visit sokoglam.com and simply log in to the site. NO MEANS NO. Why are you signing me up again? I don't care about a new line of products I've never heard of and don't need 3 emails per day about it. They must have similar programming as Mercari -- nonstop junk mail.

Soko Glam has an incredible user interface that provides easy navigation, easy access to great, relevant products, and pleasing aesthetics. Their products are curated Korean skincare products, and each item has a wonderful, helpful description of the items uses and potential reasons it would be a fit for the buyer. The products themselves and the shipping are all top notch as well.

I've ordered from here many times. It usually takes about one week for my parcel to arrive. Their customer service is amazing, and the products are all authentic. If you have the browser app honey, I don't pay too much with the coupons. If I ever need recommendations I just email them or set up a free consultation. Overall, the products, website, and service is great.

Received products however, their customer service is horrible. They advertised a free product you get if you buy so much, never received it. No number. Emailed them several times. Never received any help. I don't usually like to complain about companies but if I knew I would not get the free product, I would not have bought as much as I did.

I ordered from sokoglam on October 13th and my package with my goods arrived to me on October 23rd. Delivery was fast

Their glossy website belies their total lack of customer service & it makes no sense. I was a brand new customer, placed an order for two items with one on backorder. So one item was mailed separately & took about ten days to get to me, which was understandable given the wildfires in that part of the country. But when my package was finally delivered it was busted open & except for a sample it was empty. So I go online looking for a customer service number - nowhere to be found. It makes absolutely no sense that a company with such overpriced items has no way for customers to reach out with delivery issues or complaints. Not even a chat in lieu a phone number to get immediate help about this. That only added to my aggravation & twelve hours later I got a reply - they sent me a replacement item, which if they had any customer service orientation they would've sent me free of charge along with a partial or full credit for the amount paid. Now we're only talking about a bottle of cleanser worth $19, to keep a customer they should've been more willing to make me happy. All that did was make me write back requesting a full refund, now I think I'm done. Except I get another email telling me to refuse the cleanser - that was sent to me without a credit & of their own volition - & ship it back. I had to laugh - said in this era of lockdown I most certainly won't make a special trip to return something I didn't ask for & can't even refuse because no signature is required. Soko Glam is the most petty business I've ever dealt with. Better to keep a customer happy to continue getting business than be petty and lose one. Absolutely don't recommend dealing with them at all.
UPDATE: A higher up emailed me apologizing & assuring me that the re-sent cleanser is a courtesy. Very much appreciated & hoping that the front line customer service reps receive better training on how to deescalate/efficiently rectify common issues with orders. They still need to get a phone # though.

I spent an hour on the website, super excited about picking out the most highly rated products. I placed my order and it was cancelled by Soko Glam days later. I sent an email asking for help and was brushed off with a generic response. I spent more time to re-place my order and they cancelled it again. I sent another email to ask why and was ignored. HORRIBLE/ NON-EXISTENT CUSTOMER SERVICE.

I really liked the service and recommendations. I ordered the products and noticed a change in my skin within 2 days. One thing is that some of their products are not cruelty-free. So for my next concierge appt. I will be sure to ask that all recommendations be cruelty-free. You live and you learn.

Excellent customer service! I have contacted them twice and both times they have replied right away. I love their products and they are definitely a trustworthy company.